The BPO & SSC sector in Moldova has a high potential, given the advantages the country offers both in terms of talented human resources and competitive costs, amongst other things.
Currently the BPO segment represents approximately 12% of the outsourcing market. It is estimated by an IDC report*, that it will record significant growth, reaching a value of $30.42M by 2024, compared to $17.66 M in 2019.
The BPO & SSC in Moldova is developing fast due to its highly skilled and multilingual population, and excellent internet and telecommunication infrastructure.
It is estimated that the current workforce size of Moldova’s BPO & SSC industry is over 3,000 people (excluding IT outsourcing), servicing European and US markets predominantly. The service focus is across multiple industries, especially in Logistics, Travel, and Telecom sectors. In recent years, there has been a continuous increase in higher value services in the BPO sector in Moldova, through the addition of sophisticated services, including legal outsourcing, HR outsourcing, ﬁnancial analysis, engineering, business Intelligence, etc.
Circa 80% of companies use English as their working language. While most of the companies that outsource their operations in Moldova come from the US and Western Europe, in many cases, the projects come from their subsidiaries in Moscow, Bucharest or Kiev. In this situation, Moldova has a unique advantage with a very high proﬁciency in both Russian and Romanian, and entire teams can be easily moved to work on project basis either in Romania or in Russian speaking countries.
Chisinau, the capital of Moldova, is proud to have won the “Emerging city of the year in SEE” award, ahead of cities such as Tbilisi and Soﬁa, in one of the most important conferences in the ﬁeld of Business Process Outsourcing & Shared Service Center - “CEE Business Services Summit and Awards 2020”, held in Warsaw, Poland.